REWARDS & RECOGNITION PROGRAM

Voting opens for 1 week in the last month of each quarter, and voting links will be sent out at the start of the week.

For example, for the upcoming October to December quarter, voting will open in the first week of December.

A CULTURE CHAMPION is someone who actively promotes and embodies the values, behaviours, and practices that define Solotel’s culture. To win as a culture champion of your venue, the employee must demonstrate:

• The Solotel Values: They consistently model the Solotel’s values in their daily actions and decisions
• Influence: They inspire and motivate others to embrace and uphold Solotel’s culture, often serving as a role model for peers
• Initiatives: They lead or contribute to initiatives that strengthen and enhance Solotel’s culture
• Advocacy: They advocate for cultural norms and practices, helping to communicate and reinforce the importance of our values
• Results: Their efforts lead to tangible positive outcomes, such as improved employee morale, increased collaboration and overall enhanced performance

The BUSINESS DRIVER award is for employees demonstrating elements that significantly influences the success and growth of the business:

• Strategic Vision: Having a clear vision that guides business strategies and decisions, driving overall success
• Innovation: Implementing creative and effective solutions, processes, or activations/events that address market needs and can drive revenue growth
• Customer Focus: Prioritising customer needs and preferences, ensuring high levels of satisfaction and loyalty, which can lead to increased revenue and growth
• Operational Efficiency: Optimising processes and systems to enhance productivity, reduce costs, and improve overall performance
• Financial Performance: Demonstrating strong financial metrics such as revenue growth, profitability, and return on investment, which reflect effective business management and strategy
• Leadership and Culture: Cultivating a strong culture and effective leadership that drives employee engagement, performance, and alignment with Solotel’s overall goals

Voting links will be sent via the venue chats found in the Solotel App, or the Head Office channel on teams for Head Office voting. These links will go live on the first week of the last month of the quarter. Voting will be open for two weeks.  

All employees across each venue vote for who they think are the top performers against the 4 categories: Guest Experience, The Business Driver, Employee of the Quarter, Culture Champion. The General Manager of the quarter is a separate award which is voted by Business Managers & Exec team.

The General Manager is final decision maker for the Business Driver, Employee of the Quarter & Guest Experience awards - Culture Champion is only based off votes by peers.  For Head Office, these final decisions for the three awards are made by the Exec team.

Anyone on performance management plans cannot be eligible for any awards.

Employees are only eligible to win a maximum of one award per quarter.  Employees are still eligible to win an award in a consecutive quarters for their performance if voted, even if they were a winner from a previous quarter.   

The GM of the Quarter need to showcase all the attributes of a Culture Champion, Business Driver, Guest Experience and Employee of the Quarter consistently throughout the eligibility period.  

The final say for the GM of the Quarter is made by the Exec team. Unlike the other awards, there is no voting for this award.

By winning a Prezzee Smart Gift Card, winners can spend their vouchers across 100's of brands Australia-wide, along with the added option to split the voucher amount across multiple brands. See the list of brands here.

The GUEST EXPERIENCE award is given to an employee who demonstrates excellence in creating memorable, positive, and engaging interactions for their guests:

• Personalisation: Tailoring the experience to meet the specific needs and preferences of guests, making them feel valued
• Consistency: Delivering high-quality service and experiences consistently across all touchpoints, ensuring guests receive the same level of excellence every time
• Customer Service: Providing exceptional service that is prompt, friendly, and effective in addressing any issues or needs guests may have
• Innovation: Introducing creative and unique process or practices that enhance the guest experience, setting your venue apart from competitors by 'putting your touch on service'
• Attention to Detail: Focusing on the finer details that contribute to a superior experience, from ambiance and cleanliness to the efficiency of processes and service excellence
• Feedback: Actively seeking, listening to, and acting on guest feedback to continually improve and adapt the experience
• Memorable Moments: Creating experiences or moments that leave a lasting positive impression, making guests feel special and appreciated

The EMPLOYEE OF THE QUARTER is an individual who exhibits exceptional performance and contributions over the three-month period:

• Outstanding Performance: Demonstrating excellence in job responsibilities and contributing significantly to the team's success
• Consistency: Maintaining high standards of performance consistently throughout the quarter, rather than just showing bursts of excellence
• Innovation and Problem-Solving: Offering creative solutions to challenges, improving processes, or introducing new ideas that benefit the team
• Teamwork and Collaboration: Working effectively with colleagues, supporting team members, and fostering a positive and collaborative work environment
• Leadership and Initiative: Taking the lead on projects or initiatives, showing proactive behaviour, and taking ownership of tasks beyond the standard job description
• Customer Service: Providing exceptional service to guests and positively impacting the guest experience
• Professionalism: Demonstrating a high level of professionalism, including reliability, punctuality, and displaying Solotel’s values
• Positive Attitude: Exhibiting a positive, can-do attitude and contributing to a motivating and inspiring work atmosphere

No. Votes are received confidentially, the General Manager will be the only team member who sees total votes and only winners will be announced and contacted.  We encourage staff to keep their votes private.  

Yes! Head Office are eligble for the same four awards as the venues - however the role the GM plays in having a final say on 3 of the 4 awards is instead given to the Exec team.

If you have any questions, please contact our Solotel HR Team at hrteam@solotel.com.au